Below is some important information about your account with us.
Changes to your plan
On 1 April 2025, your Network Services Charges will increase. Your local lines company and Transpower provide the power lines that deliver electricity to your home. The amount they charge for the use of their lines is shown on your bill as a Network Services Charge.
We commit to flowing through Network Services Charges with no markup1.
If you have any questions, please take a look at our FAQs.
Low User Plan Changes
The Low Fixed Charge Tariff is being phased out over a 5-year period that started on 1 April 2022. Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use into greater energy hardship. We review our rates each year and align them with the changes introduced by the regulations, which means the daily fixed charge for Low User plans will increase and the variable rate will decrease.
Find out more about phasing-out Low User rates.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 8,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.