Terms and Conditions

Residential - Standard Terms

Standard Residential Terms

This Agreement applies to all Black Box Power customers from 1 April 2024 and is referred to by the Product Schedule.

This Agreement applies to all Electra Energy customers from and is referred to by the Product Schedule.

Standard Residential Terms - Broadband and Phone Services

This Agreement applies to all Black Box Power Broadband customers.

Residential - Product Schedule

Product Schedule - Black Box Power Price Promise

This Product Schedule applies to all Black Box Power customers on our Price Promise Plan.

Product Schedule - Black Box Power Broadband

This Product Schedule applies to all Black Box Power customers on our Black Box Power Broadband Plan.

Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.