Schedule of Fees
From time to time additional fees may apply to your energy account with us. Below you will find our Schedule of Fees.
Fees |
Amount |
|---|---|
| Special or Final Read | $30.00 |
| Additional Manual Meter Read Fee | $12.00 |
| Electricity Reconnection | From $75.00* |
| Electricity Disconnection (per visit) | $95.00* |
| Electricity After Hours Reconnection** | $150.00 |
| Gas Disconnection or Reconnection | As quoted |
| Gas After Hours Disconnection or Reconnection** | As quoted |
| Gas Same Day Disconnection or Reconnection | As quoted |
| Safety Reconnection and Disconnection (based on the network) | As quoted |
| LPG Cylinder Rental Rate (per day) | As quoted |
| LPG Bottle Fee (per bottle) | As quoted |
| LPG Urgent Bottle Delivery Fee*** | From $110 |
| LPG Weekend and Public Holiday Urgent Delivery Fee*** | From $180 |
| LPG Bottle Delivery Turndown Fee |
$45 + urgent delivery fee if it was an urgent delivery |
| Debt Administration | $25.00 |
| Customer Site Visit | $60.00 |
| Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) | As quoted |
| Lost Asset Fee | As quoted |
| Electricity New Connection or Livening | $95.00 |
| Electricity Capacity Upgrade or Downgrade | As quoted |
| Gas Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) | As quoted |
| Gas New Connection or Livening | As quoted |
| Gas Capacity Upgrade or Downgrade | As quoted |
| Bill Copy | $5.00 |
| In Store Payment Fee | $2.50 |
| Physical Bill Delivery Fee | $2.50 |
| Credit Refund (Direct Credit only. Free on Closed Accounts). | $15.00 |
| Pricing Plan Change (one free change per annum). | $15.00 |
| COV (Certificate of Verification) | $170.00 |
| No Access Fee | $25.00 |
| Administration of Arrears | Up to $1.15/day |
The above fees may be adjusted in accordance with your Product Schedule.
A combination of charges may apply to individual tasks.
A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard and Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
Your account will be charged in New Zealand Dollars.
*If your disconnection or reconnection fee is going to exceed this, we will make contact with you.
**The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.
***Please note LPG bottle urgent delivery fees exclude GST.
Broadband and Phone
Standard rates for excessive Broadband usage will be charged at $0.1+GST/GB
| Fees | Amount (GST inclusive) |
|---|---|
| Monthly Unlimited Broadband | Depends on plan type (see schedule below) |
| Modem Delivery / Modem Return Fee | $20 |
| Modem Fee | $170 |
| Blocking Fee | $12 |
| Unblocking Fee | $12 |
| Administration of Arrears | $1.15 per day |
| Static IP Fee | $13 per month |
| No Fault Found Fee | $228.85 |
Monthly Plan if you have requested a Black Box Power Modem
|
Starter ADSL/VDSL |
Standard Fibre (UFB 50/10) |
Lite Fibre* (UFB 50/10) |
Everyday Fibre (UFB 300/100) |
Fibre Pro (UFB max/496) |
|
|---|---|---|---|---|---|
|
Monthly Plan (GST inclusive) |
$85/month |
$85/month |
$71/month |
95/month |
$111/month |
*The Lite Fibre plan is only available to customers on the Chorus network. The $71 per month includes a $11 per month modem fee and a $60 per month plan. If you BYO Modem, you will pay $60 per month for the Lite Fibre plan.
Monthly Plan if you are using your own Modem
|
Starter ADSL/VDSL |
Standard Fibre (UFB 50/10) |
Lite Fibre* (UFB 50/10) |
Everyday Fibre (UFB 300/100) |
Fibre Pro (UFB max/496) |
|
|---|---|---|---|---|---|
|
Monthly Plan (GST inclusive) |
$80/month |
$80/month |
$60/month |
$90/month |
$106/month |
Phone Service
Our base product for the Phone Services is the National Landline Plan which includes line rental. This feature can be added if you have requested a Black Box Power Modem.
| Fees | Amount (GST inclusive) |
|---|---|
|
Unlimited National Landline Calling Line Rental (base product) |
$10/month |
|
Add-ons |
|
|
Unlimited NZ Mobile Calling Unlimited International Landline Calling to 21 Countries* |
$20/month |
|
Other Phone Charges* |
*Other Charges will apply if you make calls outside of your chosen calling plan. For a list of countries included in the above plan, visit blackboxpower.co.nz/phone