From time to time additional fees may apply to your energy account with us. Below you will find our Schedule of Fees.
|Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee.||$150.00+GST|
|Special or Final Read||$30.00|
|Electricity Reconnection||From $75.00*|
|Electricity Disconnection (per visit)||$95.00*|
|Electricity After Hours Reconnection**||$125.00|
|Gas Disconnection or Reconnection||As quoted|
|Gas After Hours Disconnection or Reconnection**||As quoted|
|Gas Same Day Disconnection or Reconnection||As quoted|
|Safety Reconnection and Disconnection (based on the network)||$30 - $170.00|
|LPG Urgent Delivery Fee||$80 - $180.00|
|Customer Site Visit||$60.00|
|Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)||Up to $140.00|
|Electricity New Connection or Livening||$95.00|
|Electricity Capacity Upgrade or Downgrade||$140.00|
|Gas Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)||As quoted|
|Gas New Connection or Livening||As quoted|
|Gas Capacity Upgrade or Downgrade||As quoted|
|Credit Refund (direct credit only. Free on closed Accounts).||$15.00|
|Pricing Plan Change (one free change per annum).||$15.00|
|Residential Bond (special circumstances apply)||Up to $150.00|
|Debt Collection||All Costs|
|No Access Fee||$25.00|
|Administration of Arrears||Up to $1.15/day|
The above fees may be adjusted in accordance with your Product Schedule.
All fees are GST inclusive except for the Early Termination Fee.
A combination of charges may apply to individual tasks.
A credit and debit card surcharge fee will be charged and added to payments made by credit or debit card. The credit and debit card surcharge fees are 1.30% for MasterCard and 1.05% for Visa. Credit card surcharge will be taken at time of payment and not appear on your bill.
*If your disconnection or reconnection fee is going to exceed this, we will make contact with you.
**The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.