| Service Description | A Fibre broadband service is available to residential customers when you have your electricity connected with us. You can also choose to add a landline home phone plan * |
| Availability | We offer broadband services across New Zealand, however, broadband availability can vary depending on your property and connection type. You can check your availability of our services when signing up on our website or by calling us on 0800 269 769. |
*Landline is only available on fibre plans with a Black Box Power supplied modem. It’s not available if you’re using your own modem or on a wireless broadband plan.
| Service Charge | Data Allowance | Promotion |
| $99/month (Everyday Fibre) | Unlimited | Two Months Free, then $99 p/m (avg. monthly price $82.501 |
1The average monthly fee is calculated over a 12-month period for customers who join on our two-month free broadband offer, stay on the same plan, and are charged at our current rates.
| Service | Monthly Charge |
| Home Phone Plan |
$10 – National Residential Calling Plan* $20 – Mobile + International Calling Plan (An add on to your National Calling Plan) |
If you have one of our Broadband Plans, you can add our Home Phone Packages from $10/month. We also give you the option to add on our Unlimited Mobile and International Calling Package to our National Calling Plan.
*Landline is only available on fibre plans with a Black Box Power supplied modem. It’s not available if you’re using your own modem or on a wireless broadband plan.
| BYO Modem | $01 |
| New Modem | $1702 |
1Your modem must be suitable for use on Fibre and must be compatible on Black Box Power’s broadband network. No contract term and technical support is not available. Phone packages are not available.
2If you leave in the first 24 months you will be required to pay a $170 Modem Fee.
| All Plans | There are no additional data charges on our plans. All fibre plans include unlimited data. Our Wireless Lite plan comes with a 300GB monthly data allowance |
| Standard Setup | Your connection is usually set up within 5 - 10 days. This can take a bit longer depending on your modem choice and the type of installation required. |
| Modem | There’s no upfront installation charge for standard fibre. If you choose a modem from us, a $20 postage fee applies. You can also BYO (Bring Your Own) modem or use one provided by Black Box Power. |
| Modem Fee | A $170 fee applies if you leave within 24 months and have a Black Box Power supplied modem. |
| Early Termination Fee | If you terminate or switch away from Black Box Power within 24 months of becoming a customer, any joining credits applied will be added to your final bill. |
| Modem Return | Fibre modem must be returned unopened within 14 days of cancellation, or charges may apply. |
| Bundle Requirement | Broadband is available when you have electricity with us. |
| Independent Info | Uses NZ Fibre network, with performance comparable to other providers. |
| Speed Factors |
Our average speeds are based on the headline speeds provided by local fibre companies. The speeds you experience may vary depending on a range of factors, including your device and its capabilities, the number of devices connected, your operating system and web browser, and whether you’re connected to your modem over WiFi.
Find out more about factors that may influence your speed. If you’re using a modem supplied by Black Box Power, it’s capable of delivering national peak-time average speeds, subject to the factors outlined above. If you’re using your own modem, you may not experience the same speeds on our fibre service. For independent information on broadband performance across different providers, plans and technologies, visit Measuring Broadband NZ , where you can also view the latest reports. |
| Access Type | Fibre |
| Minimum Contract Period | 24 months |
| Early Termination Fee | If you sign up with the two-month free promotion, and leave within 24 months, then the value of the two months free broadband will be added to your final bill. If you request a Black Box Power modem and leave in the first 24 months, a $170 modem fee will apply. |
| Notice period | 30 days’ notice is required to cancel your broadband service* |
| Other Requirements | You must have your electricity with us to add broadband to your account. If you cancel your power account, your broadband account will be cancelled. |
*Applicable to customers on the Enable network only.
| Fair Use | Fair Use Policy applies |
| Power Dependency | Broadband requires mains power to work. If there’s a power outage, your broadband and any services that rely on it may stop working, unless you have a battery backup at home. |
| VoIP Limitation | Landline and VoIP services depend on your broadband connection, so they’ll be unavailable if your broadband is down, including during outages or power loss. |
| Compatibility | Check compatibility with services like alarms and EFTPOS before switching. Some services, including landlines, medical alarms, and security systems, may not work over broadband. It’s your responsibility to confirm with your provider that your existing services will continue to operate. If they don’t, you may be unable to contact 111 in an emergency. We recommend having a charged mobile phone or an alternative way to get help. |
| Complaints | Customer support available via Black Box Power support |
| Disputes |
Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes.
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