Our thoughts are with everyone who is currently being impacted by the severe weather across the country.
If you’re currently without power, please check if there is an outage with your local lines company. You can find your local lines company here: www.ena.org.nz/your-lines-company/lines-company-map.
We’re here to help. If you and your family need assistance during this time, please email customer.care@blackboxpower.co.nz or call 0800 269 769. Our team is available Monday to Friday from 8am to 5pm.
The rates below apply to our unlimited broadband plans when you have your electricity and broadband with us.
We offer a range of broadband plans to suit your usage, plus you’ll receive one bill for your electricity and broadband.
$95/month
Unlimited Broadband
Brand New Modem1
Average download 500 Mbps and upload 100 Mbps2
$111/month
Unlimited Broadband
Brand New Modem1
Average download 874 Mbps and upload 494 Mbps2
$85/month
Unlimited Broadband
Brand New Modem1
Average download 9 Mbps and upload 1 Mbps2
$65*/month
Unlimited Broadband
Average download 100 Mbps and upload 20 Mbps2
BYO Modem
Fair Use Policy applies. Broadband rates include GST.
Broadband is an add on product and only available when you have your electricity with us. If you cancel your power account, your broadband account will be cancelled. Termination fees may apply.
Bundle up rates apply when you have both your electricity and broadband with us. If you cancel your electricity with us for any reason, Standard Broadband Rates will apply.
*Lite Fibre Plan - the $71 per month includes a $6 per month modem fee and a $65 per month plan fee. If you BYO Modem, you will pay $65 per month for the Lite Fibre plan.
BYO Modem option is available on Fibre plans.
1 If you leave in the first 24 months you will be required to pay a $170 Modem Fee.
2 Speeds shown are based on the local fibre companies headline speeds. You may experience higher or lower speeds than these. Find out more.
Yes, you need to have your electricity with us to sign up for broadband. If you cancel your electricity for any reason, then our Standard Broadband rates will apply.
No, your electricity rates will remain the same.
If you have requested a Black Box Power modem, it can take 10 days for your modem to arrive. If you are using your own modem, you can be connected within 5 days. We will send you a text message once your broadband has been connected.
You can sign up to one of our broadband plans and bring your own modem. Your modem must be suitable for use on Fibre or VDSL/ADSL and must be compatible on Black Box Power's broadband network. No contract term and technical support is not available. Phone packages are not available.
‘Mbps’ stands for ‘megabits per second’ and it measures the download speed of your broadband connection. It is the maximum speed at which you can download data from the internet.
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Yellow Pulse Deco is resetting |
Yellow Solid Deco is starting up |
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Blue Pulse Deco is ready for setup |
Blue Solid Deco is setting up |
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Green Pulse Deco is upgrading firmware |
Green, Purple or White Solid Deco is setup and all is well. (Green: via 4G or Fibre) (Purple or White: via 5G) |
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Red Pulse Deco has lost connection |
Red Sold Deco has an issue |
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